We were built by people who have led safety and recovery work inside complex organisations, not just observed it from the outside. We know what's at stake, we know how hard it is, and we know the difference the right support at the right time can make.
To be the eyes and ears of every organisation we serve — seeing risk before it becomes harm, so leaders can act early and no one ever needs to reach for the button.
We partner with leaders to build genuine safety culture — bringing lived experience and practical, hands-on support that prevents injuries, reduces claims and cost, and protects the people at the heart of every organisation.
Two safety leaders with decades of lived experience across complex, high-risk organisations.
heather.napier@thebigredbutton.com.au
Heather Napier is a highly experienced safety leader with over 25 years' experience delivering sustained improvements in workplace health and safety across complex, high-risk environments.
From 2012 to 2022, Heather served as National Head of Workplace Health and Safety at Opal HealthCare, overseeing safety for more than 80 aged care homes across NSW, Victoria, Queensland and Western Australia, and a workforce of approximately 8,500 staff. During this period, she led significant improvements in safety performance, delivering material reductions in incidents, claims and operating costs.
Heather played a pivotal role in guiding Opal HealthCare into the NSW self-insurance program, strengthening the organisation's risk profile and long-term financial sustainability. Earlier in her career, she also led safety improvements at Sydney Ferries, achieving a 40%+ reduction in costs — equivalent to savings of more than $2 million — while improving safety outcomes for staff and passengers.
Heather is known for her practical, leadership-led approach to safety, focusing on accountability, culture and systems that work in real operational environments.
tricia.ebb@thebigredbutton.com.au
Tricia Ebb brings more than 26 years' experience in workplace safety and self-insurance, pairing deep technical WHS expertise with a rare operational edge — she has also built and run an aged care home from the ground up, so she understands the realities her clients face.
At Opal HealthCare, Tricia led the landmark project that made Opal the first aged care provider in NSW to achieve self-insurer status, and provided WHS advisory support across 22 care communities — delivering measurable reductions in workplace incidents and claims costs.
Earlier, at Liverpool City Council, she cut self-insurance claims costs by $1.3 million in a single financial year, with those results sustained throughout her tenure. Her career spans claims management, safety management, auditing, training and general management, giving her a complete view of what it takes to make safety work in practice.
Safety is about people. We lead with empathy and respect.
The right action now prevents bigger consequences later.
We work alongside you as a trusted extension of your team.
Real-world solutions that fit your risks, resources and reality.
We have the tough conversations and stand by you.
Every organisation has a point they never want to reach.
A serious incident. An escalating claim. A cultural failure.
It's the moment everything changes — people are hurt, trust is shaken, and leaders are under immense pressure. That moment is the red button.
We exist to help leaders act earlier, and to stand beside them when urgent support is already needed.
We've sat in the rooms. We've had the hard conversations. We've developed the systems, led the reviews, supported the people and rebuilt what needed to be rebuilt.
We bring that lived experience to every partnership — combining practical solutions with empathy, clarity and unwavering support.
We don't offer templates. We tailor our support to your context, your risks and your people.
A conversation today can prevent harm tomorrow. Let's talk about your challenges, your risks and how we can help.